Support
Get help, stay updated, and connect with the Privé developer community.
Getting Help
Technical Support
Email Support:
- General inquiries: [email protected]
- Security issues: [email protected]
- Sales inquiries: [email protected]
Response Times:
| Priority Level | Description | Response Time |
|---|---|---|
| Critical | Production down | 1 hour |
| High | Major feature broken | 4 hours |
| Medium | Minor issue | 24 hours |
| Low | General question | 48 hours |
Support Hours:
- Monday-Friday: 9:00 AM - 6:00 PM SGT
- Emergency support: 24/7 for critical issues
Developer Forum
Join our community forum:
- Ask questions
- Share integration experiences
- Get answers from Privé engineers and fellow developers
Forum Link: community.privemanagers.com
Documentation & Learning
Interactive API Explorer
Test endpoints directly in your browser with our API playground:
Try API Explorer →
Video Tutorials
YouTube Channel: Privé Developer Tutorials
Featured playlists:
- Getting Started (in-progress)
- Authentication Deep Dive (in-progress)
- Building Your First Integration (in-progress)
- Advanced Portfolio Analytics (in-progress)
🪄Content is being recorded and will be made available shortly. Stay tuned!
AWS Marketplace
Deploying from AWS Marketplace
View Privé on AWS Marketplace:
AWS Marketplace Listing →
Deployment Guide:
- Subscribe to Privé on AWS Marketplace
- Choose your deployment configuration
- Launch CloudFormation stack
- Access your Privé instance
Billing & Subscriptions
Manage your subscription:
- AWS Billing Console: View usage and costs
- Privé Portal: Monitor API usage by endpoint
Pricing Models:
- Pay-as-you-go: Billed monthly based on API calls
- Reserved capacity: Discounted rates for committed usage
Product Updates
Release Notes
Detailed release notes for each version:
Release Notes Archive →
Feedback & Feature Requests
Report a Bug
Found a bug? Let us know:
Bug Report to Support →
Please include:
- Request ID (from error response)
- Steps to reproduce
- Expected vs actual behavior
- Code sample (if applicable)
Contact Information
Headquarters:
Privé Technologies
23/F, Arion Commercial Centre
2 Queen's Road West
Hong Kong
Regional Offices:
- Singapore: 10 Anson Road, #05-01, Singapore 079903
- Taipei: Suite 5, 5/F, 158 Songjiang Rd., Zhongshan District
- Munich: Gotzinger Straße 52f, 81371 Munich, Germany
Email: [email protected]
Additional Resources
Industry Insights
Blog: insights.privetechnologies.com
- Integration best practices
- Industry trends
- Customer success stories
Whitepapers
Case Studies
- How Citibank Scaled with Privé APIs
- UOB's Digital Wealth Transformation
- Building a Robo-Advisor with Privé
Have questions we didn't answer? Contact our team →
Updated 7 days ago